Appvion, Inc.

IT Infrastructure Analyst

Job ID

Expected Results

  • Support server and virtual desktop infrastructure consisting of VMware Horizon View and Managed Private Cloud Services
  • Ensure 24x7 availability of all systems by providing support (Vsphere 5, Vmware Horizon View, Windows Server 2003,  2008 R2, 2012 R2 and 2016)
  • Provide performance management analysis, guidance and tuning

Supporting Activities

  • Support the virtualization needs of an expanding VDI user base
  • Review performance and capacity information to ensure infrastructure performance
  • Provide support to applications teams with resource requirements, planning and troubleshooting
  • Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
  • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
  • Coordinate upgrades, change impact analysis and communications with internal customers and service providers
  • Participate in the design, development, and delivery of software or application training materials
  • Perform preventative maintenance, including but not limited to the installation of service packs, patches, and anti-virus software
  • Identify and learn appropriate software applications used and supported by the organization
  • Practice daily continuous improvement in all aspects of work, emphasizing problem solving and sharing with others
  • Additional responsibilities to be determined, based on skills, qualifications and changing business needs

Required Prior Accomplishments - Experience - Skills

  • Bachelor’s degree in an appropriate area of Information Technology
  • 2-5 years of related experience
  • Prior work experience with:
    • VMware Horizon View
    • Hyper-converged Infrastructure (Nutanix)
    • Vmware ESXi
    • Wireless, LAN and WAN network experience a plus
  • Microsoft skills
    • Windows Server 2003,2008 R2, 2012 R2, 2016 and Active Directory
    • Automating Server Deployment
  • Good analytical and problem-solving abilities
  • Strong verbal and written communication skills
  • Demonstrated adaptability and time management skills
  • Ability to use technical/functional expertise
  • Detail oriented


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