Appvion, Inc.

  • Customer Service Representative

    Location US-WI-Appleton
    Job ID
  • Expected Results

    • Meeting customer requirements by providing product, service and delivery information in a professional and timely manner to both internal & external customers.
    • Accurately process orders and fulfill customer needs to ensure customer satisfaction.

    Supporting Activities

    • Act as main company contact for customers and outside sales force, providing product, service, and delivery information.
    • Provide prompt, courteous response to customers order information and/or issues.
    • Responsible for coordinating and troubleshooting orders in-house, involving the timely and accurate transfer of information and handling of related details between customers, sales, marketing, pricing and production departments.
    • Handle multiple tasks in a time sensitive environment.
    • Educate customers in Appvion’s breadth of product lines and assist in determining the best options to meet their needs.
    • Update job knowledge by studying new product descriptions and programs; participate in educational opportunities.
    • Meet or exceed the department and organizational objectives through ownership of individual activities that support them.

    Required Prior Accomplishments - Experience - Skills

    • High attention to detail
    • Proven written and verbal communication skills
    • Proven math, analytical and problem solving skills
    • Experience with distribution, transportation and documentation a plus
    • Must be able to interact effectively with others inside and outside of the organization as needed including those in diverse cultures and with diverse business practices
    • Proficient in Word, Excel and Outlook
    • Ability to work in a time sensitive environment both on an individual basis and as a team


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